Frequently Asked Questions 


Can I drop by bike off without an appointment?

Absolutely! While service appointments are recommended, they are not required. However, having an appointment will help us schedule accordingly and will result in a quicker turnaround time. We will notify you when your bike is ready to be picked up, and we don’t require appointments for bicycle pickup. Call us directly @ 705-645-2814 or email us at info@nielsensbicycles for appointments.

Do you provide Pick up or Drop Off Service?

For an added fee, we can help get your bicycle to and from the shop.

Does my bike have to be purchased from Nielsens Bicycles to have service done?

Nope! We service all bicycles - any size and any brand. Each bicycle will receive the same care and attention to detail.

Is there parking available?

Street parking is available and, lucky for you, there is public parking directly across the street from the shop. Follow the “Green P’s”.

what is the average turnaround time for bicycle service?

Of course, each repair is different. We pride ourselves on efficient and thorough service, with only a 2-3 day turnaround. If your particular repair requires extensive work or additional parts, this could lead to a longer wait time. Please talk with your mechanic during the assessment process if you have a tight deadline.

What Payment Types do you accept?

Visa, Mastercard, Debit & Cash.

Do you offer gift certificates?

You bet! We offer gift certificates for any denomination.

I am new to cycling. Do you have staff that are able to help point me in the right direction?

Welcome to the sport! We are happy to provide our knowledge and experience to those who are looking to get on two wheels. We can help ensure you have the right gear, clothing and bicycle to make your transition into riding as seamless as possible.

Will there always be a mechanic on duty?

Yes, 90% of the time a mechanic will be there upon assessment to receive your bike. If not, our staff are well-versed in assessment and drop-off requirements and can answer a variety of questions. Hint hint: to avoid missing a mechanic, appointments are recommended.

Do you accept trade-ins?

Depending on our stock level, we may or may not be able to accept trade-ins. This will be on a bicycle to bicycle basis.

I’m looking to stay in Bracebridge for a weekend of Riding Bikes. Where should I stay?

Inn at the Falls is located just blocks from the shop. If you’ve got mechanical troubles, you are only a 5 minute walk from Nielsens Bicycles. Only a 10 minute drive from Buckwallow, BRMC Trails, and Porcupine Ridge this is a central location, and only blocks from the shops in downtown Bracebridge.

don’t see your question here? Visit our contact page and shoot us an email.